Shipping policy

At Tovolea, we believe pricing should be clear, fair, and transparent.

Free Shipping

We offer free shipping on all orders, “Worldwide” 

Shipping costs are included in our product pricing, so there are no additional shipping fees at checkout.

 Processing Time

Orders are typically processed within 24 hours.

Please note that processing times may be longer during peak periods or promotional events.

Shipping Time

Once dispatched, orders are generally delivered within 1-5 business days, depending on your location and local customs processing.

Delivery times are estimates and may vary due to factors outside our control, such as customs delays, carrier disruptions, or regional service conditions.

Shipping Costs

Shipping costs are calculated at checkout and will vary based on destination and order size.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched so you can follow its progress.

 Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delays

While we work closely with our shipping partners, Tovolea is not responsible for delays caused by customs processing, carrier issues, or other factors beyond our control. 

Returns

If you are not satisfied with your purchase, we offer a 14-day return policy from the date you receive your order.

Returned items must be unused, in original condition, and in original packaging.

For full details on eligibility and the return process, please refer to our Returns Policy.

Questions

If you have any questions about shipping or your order, please contact us at:

Store@tovolea.com

We appreciate your patience and thank you for choosing Tovolea.